CUSTOMER CARE

At not necessary ceramics, every piece is handmade with care. Because our pots are individually crafted, small variations in shape, size, color, glaze, and texture are a natural part of the process and make each piece unique.

ORDERS & PROCESSING

Orders are carefully packed and shipped within 5 business days of purchase, please allow additional time for shipping. During busy periods, holidays, or product launches, processing times may be slightly longer. If there is an unexpected delay with your order, we will do our best to keep you informed.
Please make sure your shipping address is correct before completing your purchase. We are not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.

DAMAGED OR BROKEN ITEMS

Ceramics are fragile, and although we take great care when packaging orders, damage can occasionally occur during shipping.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Your order number
Clear photos of the damaged item
Photos of the packaging, including the shipping box

We will review the situation and, where appropriate, offer a replacement or refund. Please keep the original packaging until the issue has been resolved, as it may be needed for a shipping claim.

Payment Methods

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